UsingZakim
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<?xml version="1.0" encoding="iso-8859-1"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<title>User Instructions for the W3C Zakim Teleconference Bridge</title>
</head>
<body>
<div>
<a href="/"><img src="/Icons/WWW/w3c_home" alt="W3C" border="0" /></a>
<a href="http://www.w3.org/1998/12/bridge/Zakim.html">Zakim monitor</a> |
<a href="http://www.w3.org/Guide/1998/08/teleconference-calendar">calendar</a>
| <a href='../../2001/12/zakim-irc-bot'>IRC bot</a>
</div>
<h1>User Instructions for the W3C Zakim Teleconference Bridge</h1>
<dl>
<dt>Joining a conference</dt>
<dd>
<p>Call the bridge.
You will not hear a ring tone; the bridge will pick up the call
immediately. You will hear a voice prompt to enter your conference
code. Enter the assigned
code and terminate with the '#' key. You do not need to wait for the
prompt to finish to enter the conference code. If many calls are
being answered simultaneously, you may hear 'music on hold' for a few
seconds before the voice prompt plays. You can enter your conference
code during the 'music on hold' without waiting for the prompt.
<em>Note: [2003-10-29] the incoming call queue can become so busy
that the initial voice prompt will not stop when you start to enter
the conference code, nor will your code be recognized even after
the initial greeting plays. It appears that in this case it is best
to hangup and re-dial.</em>
</p>
<p>If you have difficulty entering the code; for example, the bridge
says 'that conference is restricted at this time' or 'the conference
is full' you may enter
<strong>*0</strong> and the bridge will attempt to connect you with a
live person at W3C if a person is available. This will generally be true
during normal MIT work hours. Whomever on the W3C Team answers the
operator signal should be able to
assist you in connecting to your conference. (If you let the initial
voice greeting play through to the end you will have heard this
reminder about <strong>*0</strong>.)
</p>
</dd>
<dt>Muting your audio</dt>
<dd>
<p>At any time during the conference you can prevent the conference
from hearing any sound from your phone by pressing
<strong>61#</strong>. (The mnemonic is 'Mute' On=1;
'6' corresponds to the 'M' key on appropriately marked telephone
keypads.) You will hear three rapid high pitched tones as a
confirmation. If you are on a particularly noisy connection
(an analog mobile phone for example) this mute will have better
results than a local mute button on your phone, since the local mute
button only turns off your local microphone without stopping noise
introduced by the phone connection.
</p>
</dd>
<dt>Unmuting your audio</dt>
<dd>
<p>After using the sequence above to stop your audio you can turn
your audio back on by pressing <strong>60#</strong> ("Mute" off=0).
The confirmation that the bridge has accepted this command is three
rapid low-pitched tones. The other participants in the conference
will not hear these tones; they will only know you unmuted your line
by hearing background noise from you.
</p>
</dd>
<dt>Raising your hand to speak</dt>
<dd>
<p>On large teleconferences it is important to maintain some decorum;
when more than one person tries to speak at the same time other
listeners will have difficulty understanding anyone. You may
indicate your wish to speak by pressing <strong>41#</strong> on your
telephone keypad. This is the equivalent of typing "q+" or
"queue+" to the <a href="http://www.w3.org/2001/12/zakim-irc-bot.html"
>Zakim irc bot</a>. The mnemonic is '4' for Hand (the '4' key
is also marked 'H' on US standard telephone keypads), and '1' for
Up as in "put my hand up". If you later change your mind and wish
to "put my hand down" without speaking, press <strong>40#</strong>.
There is no audible confirmation that either request has been heard
by the bridge (conference chairs should take note of the irc feedback
and at an appropriate opportunity confirm audibly that the hand
has been seen.)
</p>
</dd>
<dt>Signalling for assistance</dt>
<dd>
<p>At any point after Zakim answers the phone you can request to be
connected with a support person by pressing <strong>*0</strong>. If
a person is available (generally during normal W3C/MIT work hours)
he or she should answer shortly; if you are not yet in a conference you
will hear 'music on hold' while Zakim is signalling the available
personnel and you will hear ringing as soon as someone instructs
Zakim that he or she will answer your call. If you are in a conference
when you press <strong>*0</strong> you will remain in the conference
while waiting for your help request to be answered.
</p>
</dd>
<dt>Scheduling a conference</dt>
<dd>
<p>See <a
href="http://www.w3.org/Guide/1998/08/TeleconferenceHowTo.htm">Teleconference
How-To</a>. In brief, you must send email to
<a href="mailto:adminreq@w3.org">adminreq</a> to be assigned a
conference code. If you would like to have a specific conference
code (e.g. one that is mnemonic for your meeting) you should include
that in your email request. The conference code will become
activated about 10 minutes before your scheduled start time and will
cease to be accepted for new callers immediately after your scheduled
end time.
</p>
</dd>
</dl>
<hr />
<address>
<a href="/People/all#swick">Ralph</a>,
<<a href="mailto:swick@w3.org">swick@w3.org</a>><br />
$Date: 2003/10/29 21:11:48 $
</address>
</body>
</html>